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Archive of Science and Technology(PCU AST) is peer-reviewed double-blind and reputable journal
published by Precious Cornerstone University Ibadan Nigeria. Our mission is to provide a platform for the
exchange of seasoned information on researches and reviews in the domain of science and technology.
We accept high quality research and technical papers, short communications, reviews, book chapters.
Journal Scope: All areas of pure and applied sciences,medical sciences, engineering and technology are covered.
PCU AST CALLS FOR RESEARCH PAPERS
PCUAST Volume 1 Issue 1 June-2020
TOWARDS THE ACTUALIZATION OF ICT-DRIVEN QUALITY MANAGEMENT SYSTEM IN NIGERIAN UNIVERSITIES
The concept of quality service delivery in Universities especially in the Sub-saharan Africa is often given varying interpretations as a result of the different backgrounds of the opinion holder. Often times it is believed in different spheres that quality is dependent on myriads of factors thus making the concept a monstrous abstract entity that should be kept relative having regard to the circumstances around each Organization or Institution. The foregoing notion has gradually eaten deep into the minds of policy-makers in many African Institutions leading to the entrenchment of superficial quality management frameworks which are often not sustainable in the long run. The sad situation is worsened by the rising sociopolitical encroachments into the academia whereby best practices are sacrificed at the altar of personal sentiments, political, and ill-conceived sociocultural affiliations. In that regard quality assurance becomes more of a fiction than a reality. In the light of the foregoing this paper examines various human capacity and sociopolitical challenges affecting quality practices in the Universities. In this paper the sociotechnical system approach is adopted having regard to the ubiquity and influence of technology in the scheme of human affairs in organizations including Universities. A brief but concrete review of classical and common quality practices in public Universities in Nigeria is presented vis-à-vis the various sociopolitical and human capacity scruples and entanglements that are much likely to consistently hold down in the mud the dreams of realizing functional quality service delivery in African Universities. In conclusion, a distinction is drawn between a functional quality management system and the figurative equivalent which is in commonplace. Having regard to the common workings of a typical local public University, the authors draw a conclusion on what should constitute an ideal functional quality assurance system in a University.
Authors: Wilson Nwankwo and Akinola S. Olayinka
Keywords: Quality, Quality assurance, Quality management, Quality management system, higher education
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